Mungy, Author at Excelsior Integrated
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Author: Mungy

Serialized Inventory Management for High Value Items: Serialized inventory tracking is an optional service Excelsior offers for clients with high value goods. It can be enabled on one item or all. When enabled, Excelsior implements additional item handling steps that give the client item-level visibility and...

The Subscription Economy Has Arrived We attended a conference recently hosted by Zuora, a provider of software as a service solutions designed to help businesses transition to what they call “the subscription economy.” The Economist Group has also written about the trend it describes as a...

The Customer Lifecycle Success Journey   Some recent conferences we attended on “customer success” put forward some fresh perspectives on rapidly emerging innovations in what we used to call “customer support” or “account management.” Today, the name of the game is all about anticipating the customer’s journey...

Stamps.com Study Compares 2-Day Delivery Service Options According to one study released by UPS we came across recently “shipping costs are taken into consideration by buyers almost as often as product price.” At the same time, the growth of Amazon Prime is forcing online retailers to...

The Anatomy of a Successful Kickstarter Launch and Transition to Ecommerce Interview with Wintersmiths’ founder Chris Little On July 20, 2013, Wintersmiths reached and then significantly exceeded its funding goal on Kickstarter for the Ice Baller. Co-founders and brothers, Chris and Pat Little successfully completed their Kickstarter...