Mungy, Author at Excelsior Integrated
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Author: Mungy

Serialized Inventory Management for High Value Items: Serialized inventory tracking is an optional service Excelsior offers for clients with high value goods. It can be enabled on one item or all. When enabled, Excelsior implements additional item handling steps that give the client item-level visibility and...

We attended a conference recently hosted by Zuora, a provider of software as a service solutions designed to help businesses transition to what they call “the subscription economy.” The Economist Group has also written about the trend it describes as a shift to new models...

Some recent conferences we attended on “customer success” put forward some fresh perspectives on rapidly emerging innovations in what we used to call “customer support” or “account management.” Today, the name of the game is all about anticipating the customer’s journey in their experience with...