Trends Archives - Excelsior Integrated
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Trends

In March UPS released a study with comScore to provide perspective for global retailers on consumer behavior regarding online shopping experience. The second UPS Pulse of the Online Shopper global study reveals that there are three areas where retail companies can improve upon in order...

We attended a conference recently hosted by Zuora, a provider of software as a service solutions designed to help businesses transition to what they call “the subscription economy.” The Economist Group has also written about the trend it describes as a shift to new models...

Some recent conferences we attended on “customer success” put forward some fresh perspectives on rapidly emerging innovations in what we used to call “customer support” or “account management.” Today, the name of the game is all about anticipating the customer’s journey in their experience with...